Shipping Info And Return Policy
We typically ship out orders within 1-2 business days of purchase. It may take longer to prepare some shipments, particularly ones involving larger items. Usually we can get orders placed before 1:00pm PST shipped out the same day.
If you want to get the estimated shipping cost for an item or combination of items you can add them with to your shopping cart with the "Buy Now" button and then use the "Calculate Shipping" button in the shopping cart.
We provide an estimated delivery time in number of business days. This is an estimate based off of delivery times provided by the carriers. These estimated times may be affected by factors outside of our control (postal delays, weather, etc). In particular International delivery times can be very unpredictable. Thus, we can not guarantee a delivery date ourselves for any packages shipped. That said the vast majority of shipments 95%+ arrive within the estimated delivery window. If you have any questions about shipping times please contact us prior to placing an order.
It is an unfortunate reality of shipping that occasionally/rarely a package goes missing or is damaged in transit. We take pride in our ability to pack items and get them to their destination intact, but unfortunately there are occasionally circumstances beyond our control (packages run over by a mail truck, etc).
It is extremely difficult and time consuming to get shipping companies (USPS, UPS, Fedex, etc) to pay out on insurance claims even when they are clearly at fault, so we "self insure" shipments. A premium is added to the shipping cost to cover the cost of self insurance. This premium is currently set to 0.5% of the total order value.
For the purposes of considering a package lost in transit and eligible for refunds a 30 business day timeframe is used for domestic shipments and 60 days for International. We can usually work with customers to provide a solution (replacement items, etc) prior to this time frame if the package does appear to be lost.
We offer a 30 day return policy (from purchase) on the fossils that we sell. We will refund the purchase price but the refund of shipping costs is at our discretion. This is addition to our authenticity guarantee that we offer.
Please contact us if you have any questions about shipping or return policies.